The competitive environment highlighted an additional gap: major players in the industry were already investing in social communication in a structured way, strengthening their presence and recognition in the markets.
The Alayan profiles, on the other hand, did not fully reflect the group’s strength, size and international outlook, generating a perception that was not aligned with the real corporate positioning.
Finally, the absence of a clear strategic direction at the social level contributed to reduced digital brand equity and weakened perceptions of leadership, limiting the effectiveness of social channels as a lever for development and positioning.